Help Centre🛠️ Troubleshooting

A photo failed to upload

Uploads can fail on an unstable connection or with very large image files.

Step by step

  1. 1Check your internet connection and try saving the entry again.
  2. 2If you are on mobile data with a weak signal, retry on Wi-Fi.
  3. 3Very large images can take longer — wait for the progress indicator to finish before leaving the page.
  4. 4If the same photo keeps failing, take a new photo and contact support@journaeapp.com with the date and journey name.

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