Delete a single item
- A photograph: open the entry in the journey timeline and delete the photo.
- An entry: delete it from the timeline; its notes, photographs and AI observations go with it.
- A journey: open Journeys, choose the journey and delete it, along with its entries, photographs, reminders and milestones.
- A task: remove it from the action plan on the entry or from Today's Journey Tasks.
Delete all data
Settings contains 'Delete all data'. After you confirm, this removes your journeys, entries, photographs, notes, tasks, reminders, comparisons, milestones and stored reports. Your account stays open with a clean slate. This cannot be undone.
Delete your account
Settings contains 'Delete account'. This deletes all of the above and signs you out. To have the underlying authentication record removed as well, email privacy@journaeapp.com from the address on the account and we will erase it and confirm when it is done.
What happens next
- Deleted content is removed from the live database and from private photo storage immediately.
- Copies may remain in routine encrypted backups for a short period before those backups expire.
- AI providers are not given a persistent copy by us; we send content only at the moment you request an observation.
- Billing records are retained for the period required by tax and accounting rules.
Export before you delete
Deletion is permanent. If you want a copy first, export your progress reports as PDFs from Reports, or email privacy@journaeapp.com to request a full export.
Cancel billing first
If you are on a paid plan, cancel the subscription in Settings before deleting so no further renewal is taken.