Cooling-off period
If you are a consumer in the UK or EEA you generally have 14 days to cancel a new subscription. Because Journae gives immediate access to paid features, you agree that the service starts straight away; if you cancel within 14 days we will refund the amount paid, less a proportionate deduction for the period you had access.
Renewals
If an automatic renewal takes you by surprise, contact us within 14 days of the charge and we will normally refund it in full, provided you have not made significant use of paid features in that period.
Something went wrong
If you were charged twice, charged after cancelling, or a paid feature did not work for a sustained period, we will refund you. Email support@journaeapp.com with the date of the charge and the email address on the account.
What is not usually refunded
- Periods you have already used in full.
- Dissatisfaction with AI observations, which are supportive descriptions and are described openly before purchase.
- Accounts closed for a serious breach of the Acceptable Use Policy.
How refunds are paid
Approved refunds go back to the original payment method through our payment processor, usually within 5 to 10 business days depending on your bank.
Contact
Billing and refunds: support@journaeapp.com.